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Guides for tracking a ride or run, watching someone live, and running an event end to end. Search, or start with your section below.

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Getting startedNew to Aster? Start here. These articles explain what the platform is, how to get an account, the difference between the app and the website, and the handful of concepts that make everything else click.For athletesEverything you need as an athlete: joining events, starting and tracking a ride or run, recording personal Just Rides, and finding your results afterwards. Aster is designed so the parts you rely on at the start line and finish line keep working even with no phone signal.For spectatorsFollow the action live. For public and unlisted events — and for any ride or run shared with you by link — you can watch end to end without an account, an app or a payment. That's a promise, not a trial: spectating on Aster is free, forever. These guides explain what you can see and how to read it.For organisersCreate and run events end to end. These guides cover setting up an organiser account, building an event (format, route, start/finish, registration, categories), managing it live from your dashboard, handling safety alerts, and publishing results.Teams & clubsA club on Aster brings your riders and runners together under one name — with meet-ups, a members-only live map, a shared route library, a club board, and one place for families to follow along. Every club is free — the club never pays a subscription. A small club is free, up to three members; beyond that, members of an open club join with their own Aster Plus. Anyone can create or join a club.Social & followingShare your rides and runs, follow the athletes, teams and events you care about, and keep up with it all in one feed.Safety & offlineThe features that matter most when you're far from help or far from signal: the Alert, automatic crash detection, who actually gets alerted, how the app behaves with no signal, and why your distance and time stay accurate.NotificationsAster can notify you when the athletes, teams and events you follow do something, and you're in full control of which alerts you get and when.Account & privacyManage your account and your public profile, understand exactly who can see your location, and control your personal data, including exporting everything you've stored or deleting your account entirely.ReferenceQuick-reference material: how to get help, definitions of the terms used across the app, answers to common questions, and fixes for the problems people hit most often.

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