Your first event: a walkthrough, help centre

New to being tracked? Here's the whole journey in order. Each step links to more detail if you want it.

Before the day

Install the app (iOS or Android). You need the app to be tracked — the website is for watching.
Create an account and sign in.
Register for the event — open its page, tap Join, fill in the form (display name, bib, category).
Open the event once while you have signal. This downloads the route and caches your registration so you can start later even with no signal.
Allow location and notifications when the app asks, so tracking and alerts work.
(Optional) Send your live watch link to friends and family who want to follow you.

Open the app; your event shows a countdown as the start approaches.
When the start window opens, tap Start [event name]. Events start on the Standard battery mode with automatic fall-back on — there's no battery-mode question, and you can change it mid-ride.
Let the GPS warm up (about 15 seconds) for an accurate first position; you're away once the fix looks good.
What happens next depends on the format:
- Mass-start race — you'll see Tracking Armed until the gun, a beeping five-second countdown, then GO!
- Time trial or sportive — set off when you're ready; your official time starts when you cross the start line, and the app confirms "Start line crossed — clock is running!"
- Meet-up or point-to-point — you're rolling from the moment you start.

You can do all of this with no phone signal — the app uses your saved copy of the event.

Watch your live distance, speed and time on the tracking screen.
Pause for a café or mechanical so it doesn't count against your moving time; Resume to carry on.
Tap I'm OK to reassure watchers, or Alert in an emergency — an Alert doesn't end your ride.
Lost signal? Keep going. Your live location holds for watchers and catches up when you reconnect. More on offline behaviour

In a race, time trial or sportive, cross the finish line and the app finishes you automatically — no tap needed. In a point-to-point, reaching your final checkpoint does the same. In a race or time trial, pulling out instead with Abandon records a DNF. A sportive or point-to-point is unranked, but stopping early there is still a DNF — use slide to end instead of waiting on the app to catch your crossing. In a meet-up, there's no finish line and no DNF at all — you always end it yourself with slide-to-end, whenever you're done, and it's recorded as Finished.
You'll see your summary — time, distance, average speed, and lap splits if it was a multi-lap event. More on finishing

The app won't stop your ride or log you out on its own — you're in control.
Your numbers are measured strictly between your start and finish, so they're consistent everywhere. Why your numbers are accurate